At gdna101, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Below are the details of our return policy.
Eligibility for Returns
- Items must be returned within 30 days of receiving your order.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Certain types of items are non-returnable for hygiene reasons, or items bought with discount, or with gift cards or discount codes.
How to Initiate a Return
- Contact Us: Email us at info@gdna101.com with your order number and a brief description of the reason for your return.
- Wait for Approval: Once your return request is approved, we’ll send you the return instructions and shipping label if applicable.
- Ship the Item: Package the item securely and send it back to the address provided.
Note: Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.
Refunds
- Once we receive your returned item, we’ll inspect it and notify you about the status of your refund.
- If your return is approved, we’ll issue a refund to your original payment method within 5–7 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at info@gdna101.com
Damaged or Defective Items
If your item arrived damaged or defective, please contact us immediately at info@gdna101.com with photos of the damage. We’ll resolve the issue promptly, either by replacing the item or providing a refund.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or credit card statement.
- Contact your credit card company or bank; processing times may vary.
- If you’ve done all of this and still have not received your refund, contact us at info@gdna101.com.
Contact Us
If you have any questions about our return policy, feel free to contact us at: Email: info@gdna101.com , or send a message through the contact form on this webshop.
Thank you for shopping with us! We value your trust and are here to make your experience enjoyable and worry-free!